Every piece leaves the shelf after it has been inspected, measured, and packed by hand, so replies come from the same people who threw and glazed it. If your question is about a specific mug, bowl, or planter, mention the listing name and the firing it came from. That saves a round of back and forth.
Answered within one business day. Include the listing name, the firing date if you have it, and your shipping city.
Typical reply: under 24 hours, Monday to Friday.
Set counts, glaze direction, and lead times are discussed before anything is thrown. Expect a longer reply while we check the kiln schedule.
Typical reply: two to three business days.
Ask for close-up photos of the flaw before you commit. We document glaze runs, warps, and kiln kisses in writing.
Typical reply: under 48 hours.
Runs are small and restocked on irregular cycles. Ask to be told when a specific collection is unloaded next.
Typical reply: under 24 hours.
Most answers already sit in the help and FAQ page, and privacy questions are covered in the studio policy.
Studio workflow
Nothing in the catalog skips a step. A mug, a serving plate, or a planter moves through the same sequence in the studio, and the timing depends on how the clay dries and how full the kiln is. Here is what actually happens between an idea and a listed piece.
Step 1
Clay is wedged to work out air pockets, then centered on the wheel. Mugs and bowls are thrown to a rough profile first; the final wall thickness gets set during trimming, not at this stage.
Step 2
Fresh pieces rest loosely covered so the rims and bases dry at the same rate. Rushing this step is the fastest way to a cracked foot, so a run usually sits for several days before it is touched again.
Step 3
Leather-hard pieces go back on the wheel for trimming and a clean foot ring. Handles are pulled and attached while the body still holds shape. Slab plates are rolled, shaped, and smoothed at the seams in the same window.
Step 4
Bone-dry work is loaded for a slow bisque. This first firing hardens the clay enough to handle and glaze, and it is also where warps and hairline cracks show up before any glaze is mixed.
Step 5
Studio recipes are mixed and applied by dipping or pouring, with the bottoms waxed to keep kiln shelves clean. The glaze firing reaches stoneware temperature, where speckles bloom and glaze pools in thumb marks and rims.
Step 6
Once the kiln opens, every piece is checked for cracks, sharp edges, and uneven finish. Food-safe surfaces are confirmed, dimensions are measured, and only then does the listing go live. Anything that misses the mark moves to the seconds shelf.
Timing shifts with the weather and the kiln schedule, so a run can take a few weeks or longer. If you want to follow a specific piece through these stages, the Morning Cup in Oat Speckle listing carries its own clay body, glaze family, and firing notes.
Questions about a custom order or a wholesale run follow a different path. Get in touch with the studio and describe what you have in mind.